what we believe
At Westin, our values are conveyed through everything we do. Whether it’s a
personal note at check-in or a new associate training program, we strive to
deliver an uncompromised experience, achieving a standard of innovative
excellence that has become our hallmark.
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We believe that each guest presents an opportunity to exceed expectations and
it’s our mission to do so time and time again.
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We believe in the potential of our associates, their ability to engage at all
levels and manage even the most challenging situations with aplomb.
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We know that traveling can be stressful and Westin provides an escape from
that stress, a retreat for those seeking a more enriching, wholly immersive
experience different from all others.
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We celebrate innovative thinking by finding new ways of indulging our guests,
developing unparalleled products and services that truly inspire.
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We believe a stay at a Westin hotel should envelop all the senses and enhance
every level of well-being—physically, mentally and spiritually.
a higher level of service
Knowing. Intuitive. Unprompted.
We’ve nurtured a culture that centers on service
to our guests and our associates, anticipating needs and responding in the
most professional, attentive ways possible.
diversity & inclusion
Employing a rich diversity
of talent, backgrounds, experience and skills is a business imperative and key
to our continued progress. We believe that everyone, regardless of background,
deserves to reach their potential. To help all team members feel truly
included, understood, and in control at Westin, we offer online language
classes to associates at every level.
in the community
Around the world, in urban cities and remote
resort destinations, we make it a point to get involved with our communities
and get behind the worthy causes that impact our lives.
